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IT WorkshopsEmail

Communication Skills: Results Through Collaboration




Duration:2 Days (10 am to 5 pm with one hour lunch break)

Cost: $ 1599 + HST

Course Content

BUILDING A FOUNDATION

  • Adopting simple, concise and direct language
  • Recognizing perceptual filters that hinder communication
  • Identifying basic communication principles

SETTING CLEAR GOALS FOR YOUR COMMUNICATION

Determining outcomes and results
  • Soliciting feedback
  • Matching intentions and results

Initiating communications
  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues

AVOIDING COMMUNICATION BREAKDOWNS

Increasing the value of your communications
  • Improving the strength of your relationships
  • Creating value in your conversations

Taking personal responsibility
  • Recognizing your role in creating successful communications
  • Identifying internal and external factors that impact your communications

TRANSLATING ACROSS COMMUNICATION STYLES

Identifying the four communication styles
  • Recognizing your style and the style of others
  • Strengths and blindspots of each style

Bridging communication styles
  • Adapting your own approach to close communication gap
  • Being flexible without compromising your identity

LISTENING FOR IMPROVED UNDERSTANDING

Tools for active listening
  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues
  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

ACHIEVING AUTHENTIC COMMUNICATION

Creating openness
  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

Working with the three dimensions of behavior
  • Interpreting your patterns of interpersonal behavior and expectations
  • Calibrating the variance between what you want and what you express

Matching your body language to your message
  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports rather than hinders communication
  • Speaking through silence

CROSS-CULTURAL COMMUNICATION

Navigating beyond cultural boundaries
  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Working with filters and assumptions
  • Raising your awareness to avoid misunderstandings
  • Uncovering assumptions

WORKING CONSTRUCTIVELY WITH EMOTIONS

Dealing with anger
  • Overcoming personal challenges
  • Expressing your anger constructively

Managing emotionally charged situations
  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions

For more information, please call us at 647-430-7478 or email us at:support@skills4careers.com



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