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ITIL: Practitioner Release and Control Certification (IPRC)




Duration:4 Days (10 am to 5 pm with one hour lunch break)

Cost: $ 2299 + HST

Course Content

INTRODUCTION AND OVERVIEW

  • Managing, organizing and optimizing the Release and Control processes
  • Controlling the changing environment
  • Ensuring quality Releases
  • Mapping the Configuration environment

PLANNING THE KEY RELEASE & CONTROL ACTIVITIES

Change Management
  • Determining the objectives and scope
  • Defining the roles and responsibilities
  • Performing risk assessments and obtaining approval

Release Management
  • Establishing Release policies
  • Planning the monitoring and reporting of process effectiveness

Configuration Management
  • Defining the Configuration Management Database (CMDB) scope
  • Determining Configuration Item (CI) naming conventions
  • Planning for CMDB data discovery, collection and population

MONITORING AND REPORTING

  • Monitoring and managing the Release and Control activities
  • Identifying key issues impacting effective operation
  • Establishing metrics and management information
  • Developing and monitoring critical success factors and key performance indicators

EXCHANGING INFORMATION

  • Establishing information exchange between the Release and Control processes
  • Integrating with other Service Management processes

MAINTAINING THE PROCEDURES

  • Mapping Release and Control procedures to daily work activities
  • Defining criteria for Change prioritization
  • Planning resource allocation for Releases
  • Ensuring CMDB quality through verification and audit

ESTABLISHING CHANGE MANAGEMENT

Classifying, prioritizing and approving Changes
  • Considering business, technical and financial aspects of Change
  • Performing risk and impact assessments
  • Scheduling and resource allocation

Change Manager responsibilities
  • Filtering Requests for Change (RFC)
  • Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
  • Ensuring effectiveness through Post-Implementation Review

ORGANIZING RELEASE MANAGEMENT

Planning for Releases
  • Determining requirements for full, delta and package Releases
  • Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
  • Confirming software license compliance

Designing, building and configuring Releases
  • Build management
  • Constructing back-out plans
  • Ensuring fit-for-purpose testing

Distribution and installation
  • Considering all technical and non-technical aspects of Releases
  • Managing the logistics
  • Training and communicating to all stakeholders

APPLYING CONFIGURATION MANAGEMENT

  • Establishing your Configuration baselines
  • Managing physical and logical relationships
  • Identifying downtime through Status Accounting

OPTIMIZING THE RELEASE AND CONTROL PROCESSES

  • Utilizing key performance indicators
  • Conducting reviews for process effectiveness
  • Establishing ongoing quality improvements
  • Applying quality standards
  • Auditing for performance and achievements

Keywords: ITIL Release and Control Certification training Toronto, ITIL Release and Control Certification course Toronto, ITIL Release and Control Certification corporate training Toronto, ITIL Release and Control Certification corporate workshop Toronto.

For more information, please call us at 647-430-7478 or email us at:support@skills4careers.com


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